RETURN & EXCHANGE POLICY

Last updated: July 9, 2026

We want you to be completely satisfied with your purchase from Lighting Etc. Please review our return and exchange policy carefully before making a purchase.

1. STANDARD RETURNS

Items in their original, unmodified condition and original packaging may be returned subject to a 30% restocking fee. Returns must be initiated within a reasonable timeframe of purchase. Please bring your original receipt or proof of purchase when returning an item.

2. NON-RETURNABLE & HEAVILY RESTOCKED ITEMS

A 75% restocking fee applies to items that have been:

Installed or show signs of installation, including cut wires
Modified or altered in any way
Removed from original packaging
Returned with missing parts or hardware

We strongly recommend inspecting all items before installation. Once a product has been installed, it cannot be returned at the standard restocking rate.

3. SPECIAL ORDER ITEMS

Special-order items are non-returnable and non-cancellable once the order has been placed with the manufacturer. Customers are responsible for verifying all product specifications, quantities, and finishes before approving a special order. We strongly recommend double- checking all details prior to placing your order.

4. REFUNDS

Approved refunds will be issued in the original form of payment, with the following exception:

Refunds for cash purchases will be issued by company check and mailed within 14 business days of the approved return.

Please allow adequate time for processing. If you have questions about the status of a refund, please contact us directly.

5. EXCHANGES

For questions about exchanges, please speak with a showroom associate for assistance.

6. ORDER HOLD POLICY

Orders that have been received and are awaiting pickup will be held in our showroom for up to 6 months from the date of arrival. After 6 months, items may be subject to return to the vendor or restocking fees. Please contact us as soon as possible if you are unable to pick up your order within this timeframe so we can make appropriate arrangements.

7. LEAD TIMES

Estimated lead times for in-stock or special-order items are estimates only and are subject to change based on manufacturer production schedules, freight carrier availability, and other factors outside of our control. Lighting Etc. is not responsible for any costs, damages, or inconveniences associated with delays. We will communicate updates as they become available.

8. LIMITATION OF LIABILITY

Lighting Etc. is not responsible for any damages, losses, or costs arising from the use of products purchased from our store.

9. QUESTIONS?

Please contact us at info@light-etc.com or visit us in the showroom. We are happy to assist.

Lighting Etc.
6040 Rufe Snow Dr North Richland Hills, TX 76148
Email: info@light-etc.com
Phone: 817-514-8552